Privacy Policy dian4d – Player Personal Data Protection

This Privacy Policy ("Policy") is published by dian4d ("we", "Platform") and applies to all users who access or use the dian4d website, mobile app, and all related services we offer. This Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information.

As an online gaming and betting platform serving Malaysian players, dian4d deeply respects the privacy of every individual who entrusts us with their personal information. We understand that your trust is our most valuable asset, and we will never take this responsibility lightly.

This Policy is formulated in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in personal data management. By using the dian4d platform, you agree to the terms set out in this Privacy Policy.

Dian4d collects various types of personal information necessary to provide you with a safe, responsible, and high-quality service. The categories of data we collect are as follows:

We only collect data that is genuinely necessary for the stated purposes. We do not collect sensitive information such as biometric data, medical information, or religious beliefs except in very specific circumstances and with your explicit consent.

Dian4d collects your personal information through several transparent and lawful means:

• Account Registration: Information you provide directly when creating a new account on the dian4d platform, including your name, email, phone number, and date of birth;
• KYC Verification: Identity documents and proof of address submitted during the mandatory identity verification process;
• Financial Transactions: Information automatically generated when you make a deposit or withdrawal through our platform;
• Platform Usage: Activity data automatically recorded while you browse the website or use the dian4d app, including pages visited and usage time;
• Customer Communications: Information you share when contacting our customer support team via live chat or email;
• Cookies and Similar Technologies: Data collected automatically via cookies, web beacons, and similar tracking technologies.

All data collection is carried out lawfully and with your consent. You have the right to withhold certain information, though this may limit our ability to provide you with the full range of services.

Dian4d uses the personal information collected for legitimate and transparent purposes. Every use of your data is directly related to delivering high-quality services to you:

• Account Management: Creating, managing, and maintaining your account on the dian4d platform, including identity verification and KYC processes;
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account promptly and accurately;
• Platform Security: Detecting and preventing fraud, money laundering, multi-account use, and other suspicious activities that could compromise platform security;
• Customer Support: Responding to inquiries, resolving complaints, and providing you with effective technical assistance;
• Legal Compliance: Comply with applicable legal requirements, regulatory obligations, and court orders governing our platform's operations;
• Service Improvement: Analyzing usage patterns to improve the player experience, develop new features, and optimize platform performance;
• Marketing Communications: Sending information about promotions, special offers, and platform updates — only to users who have consented to receive such communications.

Dian4d does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited circumstances in which we may need to share your data with certain parties:

• Payment Service Providers: Registered payment processors such as FPX, DuitNow, and e-wallet providers required to securely process your financial transactions;
• Game Providers: Game software providers supplying game content on our platform, who may need to process basic data for fair play purposes;
• Legal Authority: Government agencies, regulatory bodies, or law enforcement authorities when required by law or a valid court order;
• Trusted Business Partners: Technical service providers such as cloud, analytics, and cybersecurity services bound by strict confidentiality agreements with dian4d.

All third parties that receive your personal data from dian4d are bound by legally enforceable data protection agreements and are required to handle that information to a standard equal to or higher than our own.

The security of your personal data is dian4d's highest priority. We implement multiple layers of comprehensive technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and dian4d's servers is protected by industry-grade encryption that cannot be easily compromised;
• Strict Access Control: Only staff with a legitimate business need who have undergone background checks are permitted to access player personal data;
• 24/7 Monitoring: Automated security monitoring systems operate around the clock to detect and respond to any cyber threats or suspicious activity;
• Regular Security Audits: Independent security assessments are conducted periodically by third-party cybersecurity experts to identify and address any vulnerabilities;
• Two-Factor Authentication (2FA): A multi-layered verification system protects your account from unauthorised access, even if your password is compromised.

While we do our utmost to keep your data secure, no security system can be guaranteed 100% safe. You also play an important role in protecting your account by not sharing your password and by using a strong, unique one.

Dian4d retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law. General data retention guidelines are as follows:

• Active Account Data: Retained for as long as your account is active and operating on the dian4d platform;
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date, in line with Malaysia's financial and tax legal requirements;
• KYC Documents: Retained for the duration of the active account and for at least 5 years after account closure for compliance purposes;
• Communication Logs: Customer support records are retained for 3 years for reference and dispute resolution;
• Technical Data: Access logs and analytics data are retained for a maximum of 12 months.

Once the designated retention period has elapsed, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered. Early deletion requests may be made, subject to legal compliance requirements that may obligate us to retain certain records for a mandated period.

As a data subject, you hold certain rights under Malaysia's PDPA regarding your personal information held by dian4d. We fully respect these rights:

To exercise any of the above rights, please contact the dian4d Privacy team by email at [email protected]. We will process your request within 30 days from the date of receipt. In complex cases, this period may be extended by up to 60 days, with prior notification to you.

Dian4d uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled;
• Performance Cookies: Collecting information about how you use our website to help us improve overall performance and user experience;
• Functional Cookies: Storing your preferences such as language and display settings to provide a more personalized experience;
• Analytics Cookies: Help us understand platform traffic patterns and usage through approved analytics tools.

You can manage and delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the dian4d platform.

The dian4d platform may contain links or references to third-party websites not operated by us. This Privacy Policy applies solely to the dian4d platform and does not cover the privacy practices of any third-party websites.

Dian4d is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the privacy policy of each website you visit separately before providing them with any personal information.

Use of third-party links is at your own risk. The presence of such links on our platform does not imply that we endorse or are responsible for the content or privacy practices of those websites.

Dian4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new technologies. Each new version will be published on the website with a clear effective date.

For significant changes to this Privacy Policy, dian4d will notify you via your registered email or in-account notification at least 14 days before the changes take effect. This gives you sufficient time to review the updates and make decisions based on the latest information.

Continued use of the dian4d platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes made, please discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how dian4d handles your personal data, we are always ready to assist.

You may contact the dian4d Privacy team through the following channels:

• Privacy Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available on the dian4d website, 24 hours a day, 7 days a week
• Help Centre: Visit the FAQ us for more information

We are committed to responding to all privacy-related enquiries within 3 business days. For formal data subject rights requests, the processing period is up to 30 days as stated in Section 8 above.